Privacy Policy
This Privacy Policy explains how Tailored Solutions processes personal data in connection with its website and workshop services in Faisalabad. It applies to inquiries, consultations, garment assessment, remodelling, upcycling, collection, and related communications.
Contact for Privacy Matters
How We Use Data
We use personal data to respond to inquiries, assess garments and materials, prepare consultations and quotes, manage approvals, carry out remodelling or alteration work, arrange collection, process payments, maintain records, support website operation, and meet legal or accounting obligations. We may also use limited technical data to secure the site, diagnose problems, and understand general usage patterns.
Service Providers and Partners
We may share personal data with service providers that support website hosting, communications, record keeping, payment handling, or other operational tasks. Where third parties process data on our behalf, they are expected to use it only for the agreed purpose and to handle it with appropriate confidentiality and security measures.
Legal Disclosure
We may disclose personal data where required to comply with law, court process, or a lawful request from a public authority. We may also share information when needed to establish, exercise, or defend legal claims, or to protect the rights, property, or safety of our business, customers, or others.
Data We Collect
We may collect identification and contact details, project information about garments and materials, fit and design preferences, booking and payment records, communication content, and limited technical data such as device or browser information. Where customers provide garments or materials for review, we may also process information needed to assess condition, construction, and requested alterations or remodelling work.
Sources of Data
We receive data when a person submits an inquiry, books a consultation, visits the workshop, communicates with us, or provides garments and materials for assessment. We may also obtain limited technical information automatically through the website and records created during project handling, quotation, approval, collection, and payment processing.
Cookies We Use
The website may use essential cookies to support page functions, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies are not intended to identify users for unrelated purposes, and any non-essential cookies should be read together with the browser controls available to the user.
Cookie Controls
Users can usually manage cookies through their browser controls, including blocking, deleting, or restricting certain cookies. Where the website uses preference or analytics cookies, those settings may be adjusted through the browser or any on-site controls that are made available. Essential cookies may still be required for basic site operation.
Your Rights
Subject to legal limits, individuals may request access to their personal data, correction of inaccurate information, deletion where retention is not required, or objection to certain processing. Some requests may be declined if the data must be kept for contract performance, legal compliance, or legitimate business records.
How to Make a Request
To make a privacy request, provide enough detail for us to identify the relevant data and the nature of the request. We may ask for additional information to confirm identity before responding. If a request cannot be fully granted, we will explain the reason where appropriate.
Data Retention
We retain personal data for the period needed to handle inquiries, complete projects, maintain business records, resolve disputes, and meet legal or accounting obligations. When data is no longer required, we delete it or anonymise it where practical, subject to any lawful retention requirement.
Changes to This Policy
If we make material changes to this Privacy Policy, we will update the posted version and take reasonable steps to draw attention to the change where appropriate. The revised policy applies from the date stated in the updated version unless a different effective date is stated.